Welcome to the Throstlenest Saddlery Shop FAQ. Here, we aim to provide clear and detailed answers to your questions about our premium equestrian products and services. Whether you’re a dedicated competitor or a weekend trail rider, we’re here to ensure your experience is seamless.

About Our Products & Brand

What brands and types of products do you specialize in?
We meticulously curate premium, performance-focused equestrian gear. Our collection is built around trusted, high-quality brands like Albion for superior bridles and Ariat for technical riding apparel and footwear. Our range spans essential tack (bits, breastplates, bandages), rider safety gear (body protectors), and both functional and comfortable riding clothing (base layers, boots). We focus on items that offer authentic value, durability, and enhance the rider-horse partnership.
Do you have sales or special offers?
Yes. We value offering genuine savings to our community. We run seasonal sales events, such as our highly anticipated Black Friday Deals and dedicated Ariat Sale events. You can also enjoy Free Standard Shipping on all orders over $50. Keep an eye on our menu and homepage for the latest promotions.

Ordering & Payment

What payment methods do you accept?
To facilitate secure global transactions, we accept all major payment methods: Visa, MasterCard, JCB, and PayPal. All payments are processed through encrypted, secure gateways for your peace of mind.
Is my payment and personal information secure?
Absolutely. Security and reliability are core to our values. We use industry-standard, encrypted payment gateways. We do not store sensitive payment information on our servers.

Shipping & Delivery

Where do you ship from, and where do you deliver?
All orders are carefully packed and dispatched from our operational hub in Chicago, USA. We are proud to offer global shipping to riders worldwide. However, to ensure reliable service, we are currently unable to ship to a small number of remote regions and some parts of Asia. A complete list of excluded areas is available at checkout.
What are my shipping options and costs?
We offer two transparent shipping services to suit your needs:
🚚 Standard Shipping – $12.95
• Carriers: DHL or FedEx (tracked service).
• Delivery: 10-15 business days after dispatch.
• Best for: Timely delivery of competition gear or essential tack.
🎁 Free Standard Shipping
• Carrier: EMS (Economy Mail Service).
• Delivery: 15-25 business days after dispatch.
• Qualification: Automatically applied to all orders over $50.
• Best for: Planning ahead for seasonal needs and value-conscious shopping.
How long will my order take to arrive?
Please allow 1-2 business days for order processing and quality checks in Chicago. Delivery times then depend on your chosen shipping method (see above). All delivery estimates start from the date of dispatch, not order placement. Transit times may vary slightly during peak seasons or due to customs procedures.
Will I receive tracking information?
Yes, for both Standard Shipping (DHL/FedEx) and Free Shipping (EMS), we provide tracking information so you can follow your order’s journey to your door, yard, or club.

Returns & Exchanges

What is your return and exchange policy?
Your satisfaction is paramount. If an item isn’t right, you have 15 days from the delivery date to initiate a return for a refund or exchange. Items must be in new, unused condition with all original tags and packaging.
How do I start a return or exchange?
Please contact our support team at [email protected] to initiate a return. We will provide you with instructions and a Return Authorization. Please do not send items back without this authorization.
Who pays for return shipping?
Return shipping costs are the customer’s responsibility, unless the item is faulty or we sent the incorrect product. This straightforward policy allows us to maintain our commitment to offering authentic value across our entire range.

Contact & Support

How can I contact customer service?
Our passionate, Chicago-based support team is here to help with any aspect of your equestrian journey. The best way to reach us is via email:
📧 Email: [email protected]
We strive to respond to all inquiries within 24 hours during business days.

🐴 Gear Up with Confidence, No Matter Your Address. Thank you for choosing Throstlenest Saddlery Shop. 🐴