At Throstlenest Saddlery Shop, we believe that great gear should be accessible to every rider, everywhere. Whether you’re preparing for a competition in Europe, tending to your stable in the Americas, or exploring trails in Oceania, our global shipping network is designed to deliver the premium equestrian essentials you rely on—safely, efficiently, and transparently.
Just as we meticulously curate our collection of Albion Bridles, Ariat performance wear, body protectors, and horse bandages, we have crafted a delivery process that reflects our core values: reliability, clarity, and authentic value. Your trust is our highest priority, from the moment you click “order” to the moment your package arrives.
🕒 Our Shipping Timeline & Process
We understand the anticipation of waiting for new tack or apparel. Our team works diligently to get your order to you as quickly as possible.
Step 1: Order Processing (1-2 Business Days)
Once your order is placed and payment is confirmed, our dedicated team at our Chicago hub carefully picks, checks, and packs your items. We ensure every Ariat boot, LeMieux base layer, or PS of Sweden bandage meets our quality standards before dispatch.
Step 2: Dispatch & Transit
After processing, your order is handed to our trusted logistics partners. We offer two clear shipping options to suit your needs and budget:
🚚 Standard Shipping – $12.95
- Carriers: DHL or FedEx for reliable, tracked service.
- Delivery Speed: 10-15 business days after dispatch.
- Best For: Riders who want a balance of speed and cost for their competition gear or essential tack.
🎁 Free Standard Shipping
- Carrier: EMS (Economy Mail Service).
- Delivery Speed: 15-25 business days after dispatch.
- Qualification: Automatically applied to all orders over $50.
- Best For: Value-conscious equestrians planning ahead for seasonal sales, like our famous Black Friday Deals or Ariat Sale events.
Please Note: All delivery estimates are from the date of dispatch, not order placement. Transit times may vary slightly during peak seasons or due to customs procedures.
🌍 Where We Deliver
We are proud to serve a global community of riders. We ship worldwide, bringing our curated excellence from our Chicago base to your home, yard, or club.
Exclusions: To ensure reliable service, we are currently unable to ship to a small number of remote regions and some parts of Asia. The complete list of excluded areas is available at checkout. If you have questions about your location, our support team is happy to help.
📦 Returns & Exchanges
Your complete satisfaction is our goal. If an item isn’t quite right, you have 15 days from the date of delivery to initiate a return for a refund or exchange.
- Items must be in new, unused, and original packaging with all tags attached.
- Please contact our support team at [email protected] to initiate a return and receive instructions and an authorization.
- Return shipping costs are the responsibility of the customer, unless the item is faulty or incorrect due to our error.
This policy is designed to be as straightforward as our product descriptions, ensuring you can shop with confidence for everything from bits and breastplates to riding clothing.
💳 Payment Methods
To facilitate smooth and secure international transactions, we accept all major payment methods:
- Visa
- MasterCard
- JCB
- PayPal
All payments are processed through secure, encrypted gateways. You can shop with peace of mind, whether you’re investing in a new Albion bridle or taking advantage of our clearance offers.
Need Help With Your Order?
Our customer support team, based in Chicago, is as passionate about your equestrian journey as you are. We’re here to provide clarity and dedicated assistance.
📧 Email: [email protected]
We strive to respond to all inquiries within 24 hours during business days.
🐴 Gear Up with Confidence, No Matter Your Address 🐴
From the disciplined competitor to the weekend enthusiast, Throstlenest Saddlery is your trusted partner. We bridge the distance with reliable logistics, so you can focus on what matters most—the unique bond with your horse and the joy of the ride.
Explore our collections today and experience the seamless service that complements our unbeatable quality and value.